Frequently Asked Questions
To remove graffiti most effectively a 3000 psi pressure washer that can heat the water to approximately 190 degrees at a 5 gpm flow is most desired. If you have access to a cold water pressure washer (1500 - 3000 psi) you may want to extend the dwell time of the chemical on the surface to a minimum of 20 minutes. If only a garden hose is available, apply product to the surface, let stand for 10 minutes, agitate with a medium nylon bristle brush, reapply product and let stand for another 20 minutes. Using a jet stream from the hose, working from the bottom up, wash off the graffiti.
All Graffiti Solutions Products are direct applied. The Elephant Snot® can be applied with a thick nap roller or wallpaper paste brush. Shadow Max® can be applied with brush or trigger sprayer. Smooth Max® is also applied by brush or sprayer and after the appropriate dwell time, agitate it to accelerate performance. Always rinse application equipment directly after use.
Thank you for shopping at Graffiti Solution!
We offer a refund within the first 30 days of your purchase.
Eligibility for Refunds.
Your item must be unused and in re-sellable condition.
The item must be in the original packaging.
Once your return is received and inspected, we will send you your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card.
Shipping
Please send the product back to Graffiti Solutions. It must be sent to the following Address: 2263 North McKnight Road Unit #2, North Saint Paul, MN 55109).
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Stucco is one of the most difficult surfaces from which to remove graffiti for a couple of reasons. First, its texture, with so many fissures and surface. Second, it is relatively soft. However, a liberal application of Elephant Snot® with extra dwell time (30 - 40 minutes) should work quite well. Use hot water, if possible, at 1000 psi. An application of Shadow Max® may be necessary. A note of caution -- many stucco surfaces are not the original colored dash coat. If the stucco is painted, it is best to simply repaint.
At this time the chemical procedures are too aggressive for existing synthetic stucco facades. Our R & D team is working hard to solve this growing problem.
A shadow or ghost is the light colored remnant of a graffiti tag. It is comprised of paint pigment that remains after the paint carrier has been removed and usually all the pigment goes with it. Shadow Max® is designed as a second step -- not for use as a first step on porous surfaces, only to remove leftover pigment. For extra punch, after initial removal efforts, apply a spray coat of Shadow Max followed immediately by an application of Elephant Snot® -- let stand for five minutes, then pressure wash.
This formerly difficult cleaning problem has been solved in a unique way. By using Graffiti Solutions Shadow Max® Multi-Surface as a first step cleaner, permanent marker can be completely removed. This is an alternate use of Shadow Max which is normally used as a second step on porous surfaces.
We have crafted Smooth Max® so it can be successfully used on baked auto finishes as well as semi-trailers, both aluminum and fiberside. Graffiti removal on permanent siding including steel, aluminum and vinyl are successful with the use of Smooth Max.
How soon after order is placed can we expect shipment? Generally speaking all products are in stock ready for shipment. Try to anticipate your stock needs to avoid the high cost of air shipments. All products are available to ship as non-hazardous by USPS, UPS, or any trucking line. Most products are shipped next business day from St. Paul, Minnesota or one of our regional distributors.
Graffiti Solutions products are made from the highest quality raw materials. Our prices reflect this quality while giving you the safest, highest performance products available. We have already built in discounts as the size of the container is increased.
Visa, American Express, MasterCard, Wire Transfers and International Wire Transfers. Phone orders accepted..
Charges will vary by location within the country, as well as location of the graffiti. Some general numbers to work with: A mobilization charge of $30 - $70 to get your truck and man to the job sight. Costs per square foot are then calculated for ground level work - anywhere from $1.00 to $3.00 depending on geographic location and market conditions. If the tag is difficult to get to, hard to get equipment to or considered high work, the cost psf can rise substantially. As a general rule of thumb -- the chemical costs should be about 10% of the total job cost.
Terms and Conditions
Last updated: November 04, 2024
Please read these terms and conditions carefully before using Our Service.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Country refers to: Minnesota, United States
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Graffiti Solutions, Inc., 2263 N McKnight Road Unit #2, North saint Paul, MN 55109.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Service refers to the Website.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to Graffiti Solutions, accessible from www.graffitisolutions.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Termination
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
For European Union (EU) Users
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
By email: sales@graffitisolutions.com
By phone number: 800-891-0091
This Privacy Policy governs the manner in which Graffiti Solutions, Inc. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.graffitisolutions.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Graffiti Solutions, Inc..
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Graffiti Solutions, Inc. collects and uses Users personal information for the following purposes:
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Compliance with children\'s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Changes to this privacy policy
Graffiti Solutions, Inc. has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Graffiti Solutions, Inc.
2263 N McKnight Road Unit #2 North Saint Paul, MN 55109
800-891-0091